Returns

ShopJarbo.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee. Returns must be received within fourteen (14) days of receipt.

ALL SALE ITEMS ARE FINAL SALE

All shipping charges are non-refundable.

Shopjarbo.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the ten (10) day return period.

Contact Customer Service at 206-686-8012 or email taylor@jarbocollection.com for availability of desired exchange item(s) or view available items online. 

Returns on special orders are not accepted.

Ship your return or exchange through an insured trackable carrier, as shopjarbo.com cannot be responsible for lost or damaged packages

An email notification will be sent to you once your package has been received by shopjarbo.com.

Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shopjarbo.com.)  

Exchanges are made by returning the item you would like to exchange and placing a new order for the item you would rather have. We will process the refund for the returned item within 5 business days from receipt of your return.

 

Please send your return or exchange to:

Jarbo: Returns

2401 S Bayview St 

Seattle, WA 98144

tel:206-686-8012

Shipping

All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours,* pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.   

Shopjarbo.com uses UPS and USPS for delivery depending on the origin of your order, determined by product availability. Orders shipping from our Seattle, Washington warehouse will be shipped via UPS and will therefore be undeliverable to PO boxes. Orders shipping from our store locations in Washington, California, and Michigan will be shipped via USPS unless otherwise requested. You will recieve an email notification with a tracking number when your order has been shipped.

Due to product availability, orders with multiple items may be shipped from more than one of our locations. If this is the case for your order, we will send you an email notification with details concerning the origin of each item with a tracking number for each.

Shopjarbo.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

If you decide to refuse any shipments from shopjarbo.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Jarbo cannot be held responsible for lost or stolen goods upon delivery. We highly recommend requiring a signature for the delivery of your order for a small additional charge. Merchandise lost in transit will be investigated on a case by case basis or may be taken up with the delivery provider. Please contact customerservice@jarbocollection.com if you would like us to investigate the status of your order or have further questions about our policies.

 

*Holidays excluded.

Tax

Items shipped within Washington, California and Michigan are subject to State Sales Tax.

Privacy

Your credit card is completely safe. We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information. Other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Other

SHOPPING ONLINE

To add an item to your bag, simply click the Add to Bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To view what is in your bag at any time, click the Shopping Bag link in the page header.

To purchase what you've selected, click on your shopping bag and click Checkout. Follow the simple steps to purchase your items.

To remove an item from your bag, simply click REMOVE next to the item you wish to discard.

Once we have confirmed your order, an account is automatically established for you in the Modern Retail community of stores.

To access your account in the future, click the My Account button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on My Account and follow the steps to create a new account.)