Customer Care


At Jarbo, we are dedicated to shipping your order quickly and with the utmost care. For orders placed Monday through Thursday before 2PM EST, we will ship within 24 hours, pending availability and credit card authorization. This does not include holidays. Orders that are placed Friday, Saturday or Sunday will ship the following Monday.

Please note that quoted delivery times do not include Saturdays, Sundays or holidays. When placing an order, please calculate business days only for arrival time. uses UPS and USPS for delivery depending on the origin of your order, determined by product availability. Orders shipping from our Seattle, Washington warehouse will be shipped via UPS and will therefore be undeliverable to PO boxes. Orders shipping from our store locations in Washington, California, Michigan, and Massachusetts will be shipped via USPS unless otherwise requested. You will recieve an email notification with a tracking number when your order has been shipped.

Due to product availability, orders with mutiple items may be shipped from more than one of our locations. If this is the case for your order, we will send you an email notification with details concerning the origin of each item with a tracking number for each.

If a package is returned to us or shown as undeliverable, Jarbo cannot be held responsible for the cost of the return package. This amount will be deducted from your refund.

If for some reason the merchandise you have selected is currently unavailable or additional identification is needed for your credit authorization, we will contact you directly with a follow-up email.


At Jarbo, we are dedicated to customer satisfaction and helping you build a wardrobe that you love. We accept returns and exchanges on full-priced merchandise that is unworn, unaltered and unwashed, with all original tags attached.*


Using your preferred method of shipment, send us the items you would like to return to the following address:

2401 South Bayview St
Seattle, WA 98144

An email notification will be sent to you once your package has been received by Jarbo. Refunds will be issued to the original form of payment within 5 business days from receipt of the returned merchandise.


-Returns must be made within 7 days of receiving your order (can be postmarked by 7th day)

-We cannot accept returns on special order items

-All shipping charges are non-refundable

-All sale items are final sale and not available for return

-For shoe returns, the original shoe box must be included. Please do not ship shoe boxes back with postage labels attached to the original box. Damages to the box or returns of shoes without the original box will result in a 15% restocking fee.


For exchanges, please mail us the items you would like to exchange and send us an email at and/or indicate on the original invoice what product, size, or color you would like to exchange for.

*Jarbo reserves the right to not issue a refund or exchange if merchandise received is not in its original condition or outside of the 7 day return period. Jarbo cannot be held responsible for return packages that are lost or damaged.


Rest assured, with Jarbo your credit card information is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety. *Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.


All items shipped within Washington, California and Michigan are subject to state sales tax in accordance with state laws.


At Jarbo, we will do our absolute best to find the size that’s right for you. If you have any questions regarding our sizing please email us at or call your nearest Jarbo store at 877.457.2464.