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REFUND POLICY
To start a return click here
For inquires regarding exchanges and additional shipping options, please contact us at 877-457-2464. We offer the following express options: 
  • FedEx 2-Day (additional $20 fee)
  • FedEx Overnight (additional $40 fee)

    For international orders, please contact us at customerservice@jarbocollection.com for assistance with returns and exchanges. Please note that international orders are subject to return shipping fees, which are the responsibility of the buyer. Kindly ensure you provide us with the new tracking number for your return shipment. 

    RETURN POLICY

    • We accept returns within 7 days of delivery date for a Refund or Exchange (minus $11.50 return fee) or Gift Card. Exchanges are always free (limit of two exchanges per order). 

    • Returns initiated outside of the 7 day return window are only returnable via store credit or an exchange. 
    • Please note that Jarbo is not responsible for return packages that are lost or damaged in transit.

    • Items marked Final Sale OR over 55% off are not eligible for a refund, exchange or store credit. Regular sale items are returnable via an exchange or store credit. 

    ARE RETURNS FREE?

    • A return handling fee of $11.50 will be deducted from the refund amount.

    WHEN WILL I RECEIVE MY REFUND?

    Returns take up to 5 business days to process once they arrive in our warehouse. Refunds can take 2-3 business days to reflect on your original form of payment (depending on your financial institution), refunds via Gift Card will be sent to your email! 

    EXCHANGE POLICY

    Once your return items have been dropped off at our warehouse, your exchange order will be processed and shipped via FedEx Home Delivery. You'll be notified via email with your new tracking number. 

    TERMS & CONDITIONS

    • All tags must be attached and items must be in their original condition & packaging

    • Damaged or defective merchandise must be notified to our team within the 7 day window, examples include but are not limited to:

      • Noticeable odor: such as perfume, pet scents, or body odor

      • Overly wrinkled or noticeably unclean i.e. pet hair or dander

      • Damaged in anyway i.e. cuts, holes, burns, makeup stains, bodily fluids, food or pet stains

    • We do not refund outgoing shipping

    RETURNS ON SALES & PROMOTIONS

    Products purchased on sale or with the use of any promotional/discount codes are subject to a refund via store credit or exchange only. Applicable shipping and restocking fees will be deducted. 

    Promotional prices are offered on certain items for a limited period of time. Temporary promotions may include a percentage off, a dollar off discount or a product markdown offer. These discounts will be reflected at checkout or on specific product or collection pages and cannot be combined with other offers or applied to previous purchases. Offers are not available on Gift Cards, shipping, handling and taxes. Prices, promotions, style, and availability may vary. Return policy may change during promotional periods, please review the promotional disclaimers on site during the time of promotion. We reserve the right to end or modify promotional prices at any time. 

    Have any questions? Contact us at 877-457-2464!