If you are missing items and have not been reached out to in regards to the items stock availability, please contact us with your order information so we can help.

If you want to change or cancel your order, please give us a call at 877-457-2464 or send us an email at customerservice@jarbocollection.com. If your order has not yet shipped, we will do our best to accommodate your request.

You will receive an email notification with a tracking number when your order has been shipped. Due to product availability, orders with multiple items may be shipped from different store locations, you will receive a tracking number for each shipment

Yes, we do!

For international orders, please contact us for assistance with returns and exchanges. Please note that international orders are subject to return shipping fees, which are the responsibility of the buyer. Kindly ensure you provide us with the new tracking number for your return shipment.

Please note the purchaser is responsible for shipping, duty, and tax fees. These vary depending on your country. Orders are shipped by FedEx unless otherwise requested. Purchaser is responsible for all fees inbound and outbound on bounced packages. Please use your own pre-paid label to ship eligible items back to the United States. Please note that we do not provide prepaid shipping labels for returning items.

We currently ship items via FedEx Home Delivery.

We do offer 2-day delivery for an additional $20 fee as well as overnight delivery for an additional $40 fee. Please give us a call if an order needs to be delivered via express.

Once your order is shipped, you will receive a confirmation email from us which contains the tracking number attached to your package.

We are committed to swiftly delivering your order with the utmost care. Once your order is shipped, you will receive an email notification including a tracking number. Please ensure to closely monitor your tracking number for updates.

Due to varying product availability, orders containing multiple items may be shipped separately, each with its own tracking number. Unfortunately, we are unable to deliver to PO boxes due to carrier restrictions.

In our effort to minimize waste, we may utilize upcycled boxes that have undergone thorough inspection. Rest assured, we only use premium, discreet packaging to ensure the safe delivery of your order.

For added peace of mind, we offer Route Package Protection for all orders. This option can be added during checkout and is highly recommended to safeguard your package during transit. Route not only ensures the safe delivery of your order but also provides additional tracking services through their app, allowing you to monitor its journey until it arrives at your doorstep.

First-time purchasers in the United States are eligible for a one-time discount code offering free shipping on orders totaling $100 or more. Please note that this code cannot be used on sale items or gift cards, nor can it be combined with other offers.

To request your free shipping code, please contact our customer service through the chat messenger or call us at 877-457-2464.

We offer complimentary gift wrapping featuring our elegant matte-black boxes tied with a bow. If you would like your order gift-wrapped, simply let us know by messaging us.