Domestic Shipping:

We are committed to swiftly delivering your order with the utmost care. Once your order is shipped, you will receive an email notification including a tracking number. Please ensure to closely monitor your tracking number for updates.

Due to varying product availability, orders containing multiple items may be shipped separately, each with its own tracking number. Unfortunately, we are unable to deliver to PO boxes due to carrier restrictions.

In our effort to minimize waste, we may utilize upcycled boxes that have undergone thorough inspection. Rest assured, we only use premium, discreet packaging to ensure the safe delivery of your order.

Shipping Protection:

For added peace of mind, we offer Route Package Protection for all orders. This option can be added during checkout and is highly recommended to safeguard your package during transit. Route not only ensures the safe delivery of your order but also provides additional tracking services through their app, allowing you to monitor its journey until it arrives at your doorstep.

Free Shipping Code:

First-time purchasers in the United States are eligible for a one-time discount code offering free shipping on orders totaling $100 or more. Please note that this code cannot be used on sale items or gift cards, nor can it be combined with other offers.

To request your free shipping code, please contact our customer service through the chat messenger or call us at 877-457-2464.

Returns:

For information regarding returns shipping, please refer to our Returns and Exchanges policies. Should you have any queries, feel free to contact us at 877-457-2464 or via email at customerservice@jarbocollection.com.

International Shipping:

International shipping requires careful attention to shipping and handling procedures. As the purchaser, you are responsible for varying shipping, duty, and tax fees, contingent on your country's regulations. Additionally, collected international fees are settled at the time of delivery directly with the courier.

We are dedicated to promptly and meticulously shipping your package. Upon shipment, you'll receive an email notification complete with a tracking number.

For returns and exchanges outside of the United States, please contact our customer service team at 877-457-2464. International orders are returned at buyers expense. Please provide us with tracking info.

Holiday & Sales:

During peak sales periods and holidays, shipping times may be longer than usual due to high order volumes. We strive to keep you informed of any potential delays. For inquiries, please contact us at 877-457-2464 or via email at customerservice@jarbocollection.com. Expedited shipping options are available for an additional cost; kindly contact us at 877-457-2464 if you wish to expedite your order.

Gift Wrapping:

We offer complimentary gift wrapping featuring our elegant matte-black boxes tied with a bow. If you would like your order gift-wrapped, simply let us know by messaging us.

For more detailed information on returns and exchanges, please review our Returns & Exchanges Page. If you have any further questions or concerns, do not hesitate to reach out.

Website prices are listed in USD