FAQS
We are a small, family business and we want our individualized, personal setting to reach you both in-stores and online.
So, even if we're not face to face we are still here to answer any questions about sizing, fit, or styling.
Feel free to give us a call at 877.457.246 or send us an email at info@jarbocollection.com and one of our stylists will be in touch. In the meantime, browse our FAQs below.
Need help? Call Us at 877.457.246
Frequently Asked Questions
SIZING
We are currently updating our sizing charts. On the product page, you can select the 'Description' tab to access detailed garment measurements, or you can simply visit our Size Chart page.
We recommend comparing these measurements to a similar item you already own to determine the best size for you.
If you need further assistance or don’t see the size chart for your item, don’t hesitate to contact us at 1-877-457-2464, Monday-Friday 9 am-5 pm PST, or send us a message through the chat box in the bottom right corner of our website.
We'll be happy to assist you with any questions about fit and styling. We're here to help!
SHIPPING
You will receive an email notification with a tracking number when your order has been shipped. Due to product availability, orders with multiple items may be shipped separately, you will receive a tracking number for each shipment. Â
All orders are shipped via FedEx are undeliverable to PO boxes. Â
Yes, we do! Please note the purchaser is responsible for shipping, duty, and tax fees. These vary depending on your country. Orders are shipped by FedEx unless otherwise requested. Purchaser is responsible for all fees inbound and outbound on bounced packages. Please use your own pre-paid label to ship eligible items back to the United States. Please note that we do not provide prepaid shipping labels for returning items.
For domestic returns, please use our returns portal.
For international users, you can use the chat box feature for customer service assistance.
For any questions, please contact us at customerservice@jarbocollection.com for assistance with returns and exchanges. Please note that international orders are subject to return shipping fees, which are the responsibility of the buyer. Kindly ensure to provide us with the tracking information for your return shipment.
Refunds can take up to 10 business days to be processed. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s). Once your refund has been processed, please allow up to 3-5 business days for the funds to appear back into your account. MORE INFO